Shipping policy

All orders are processed within 1-3 business days after payment is received. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates & Delivery Times

Domestic (U.S.) Shipping: Standard shipping (3-7 business days) - rates calculated at checkout.
Expedited Shipping: Available for an additional cost - rates calculated at checkout.
International Shipping: We currently ship to select countries. Delivery times vary (typically 7-21 business days). Rates calculated at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number. Please allow up to 48 hours for tracking information to update.

Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs fees, duties, or taxes, which are the responsibility of the customer. We are not responsible for delays caused by customs.

Shipping Delays

Le Matcha is not liable for shipping delays due to courier issues, weather conditions, or other factors beyond our control.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date) at [your email] with your order number and photos (if applicable). We’ll work with the carrier to resolve the issue.